At the Detroit Medical Center, we get you home before others get you in. We guarantee that you will see a DMC emergency doctor in 29 minutes or less. We've revolutionized the Emergency Room process, to ensure faster access to the finest care in southeast Michigan. You'll find the best doctors waiting for you at the following hospitals' emergency departments. Click the billboard below to hear the latest radio advertisement:
To find a DMC Emergency Department, click on a pin on the map.
Emergency Departments
The Detroit Medical Center. The DMC.
The only hospital system in America with a money back guarantee.
If our patients are not absolutely satisfied with any aspect of their inpatient service or overnight stay in a DMC hospital, we will credit their patient pay balance up to $100.
The Money Back Guarantee began on Friday, April 28, 2006. Only patients receiving care at a DMC hospital on that date or after will be eligible to apply for an adjustment/refund.
DMC Money Back Guarantee Policy
- Applies to all inpatient (or overnight) stays and all surgery services provided at a DMC hospital.
- Adjustment/Refund is dependent upon the nature of dissatisfaction as follows:
- Tier 1 ($25) Problems with physical facilities
- Tier 2 ($50) Inadequate communication
- Tier 3 ($75) Excessive wait issues
- Tier 4 ($100) Poor service from employees
- Credits are limited to a maximum of two claims per patient per calendar year, or a maximum of $100 per patient per year.
- Adjustment is applied to patient pay balance of hospital bill. Refunds applied to pre-paid amount of patient bill.
- Claim must be made within 14 days of discharge from inpatient or 14 days of surgery service.
- Patient must completely fill out all required information on Money Back Guarantee Form.
Forms will be available on every floor in every hospital. Patients who have left/been discharged can obtain a form by calling 888.DMC.2500.
Is it a healthcare revolution?
Maybe. We just think it’s a better way to get better.
Media Inquiries, please Click here.
The Money Back Guarantee is a quality/service improvement initiative. It is not for the purpose of soliciting patient referrals.